Your order will ship the same business day as your payment clears if you order by 3:00 PM Eastern Time.
"When will my order ship?"
"Do you offer free shipping?"
We are glad to offer free shipping to delivery addresses in the lower 48 United States (U.S.).
"Is there a minimum order spend required for free shipping?"
There is no minimum order spend required to qualify for free shipping.
"What are your shipping times?"
Please allow 3 to 7 business days for delivery. If your order hasn’t arrived within the estimated delivery times, please email us at email@example.com
"Do you offer free returns?"
Yes, delivery addresses in the lower 48 United States (U.S.) are eligible for Free Returns.
"What is your returns policy?"
Our satisfaction guarantee is simple. If for whatever reason you are not happy with your purchase, simply return it for a full refund in 30 days, no questions asked.
To process your return, please visit our Returns & Refunds page. Follow the steps until you receive a return confirmation and return label.
"What happens if the item I received is defective, incorrect or damaged?"
In the rare occasion that your item is defective, incorrect or damaged, please email us at firstname.lastname@example.org with your order number.
We will be glad to help you exchange or return the item with prepaid shipping label.
"When will I receive my refund?"
All refunds will be credited to your original form of payment and may take up to 24 hours from the day we receive your return.
"What payment methods do you accept?"
We accept the following forms of payment: Visa, Mastercard, Amex, Discover, Diners Club, JCB, PayPal, Amazon Pay, Google Pay, Apple Pay and Shopify Pay.
"Can I change or cancel my order?"
Please send us a message as soon as possible within 2 hours, since we usually ship the item in less than 24 hrs and most of the order ship the same day if the order placed by 3:00 PM Eastern Time. But if we are unable to cancel the order, rest assured that we will refund the purchase price once you send us the item back and received it at our warehouse.
International Buyers: "Will I be charged customs fees and taxes?"
Please be aware of the customs laws / fees in your country before making your purchase.
Import duties, taxes and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
We are also not responsible for delays caused by the customs department in your country.
For further details of charges, please contact your local customs office.
"How do I track my order?"
We will email your tracking information as soon as your order has shipped.
"Do you offer gift receipts?"
Yes, please send us a message once you place an order and also a note gift receipt if you would like to add.
"Can I include a personalized gift message?"
Yes, please send us a message once you place an order. We only include a packing slip so the recipient knows who it's from and no pricing information.
"Does the packing slip include pricing information?"
No, we do not include pricing information on our packing slip.